Returns & refunds
An item doesn't suit you? Contact our team before making a return. We will explain the procedure and the conditions to follow to return your order to us.
How do I request a return?
Before returning an item to us, please email us at support@lvf.world with your order number and the item(s) concerned.
Our team will reply with the return conditions and instructions. Do not return any items until you have received this information.
What condition should the item be in?
To be accepted, the item must be returned in its original packaging.
We therefore advise you to carefully keep the packaging of your products until you are certain you want to keep them.
How do returns work?
01 — You contact us
Send your request to support@lvf.world with your order number.
02 — We respond to you
Our team reviews your request and sends you the conditions as well as the necessary instructions to make the return.
03 — You return the item
Prepare the product according to the instructions received and make sure to keep it in its original packaging.
04 — We check the return
Upon receipt, we check that the item meets the communicated conditions before continuing the processing of your request.
05 — We proceed with the exchange or refund.
When the return conditions are met, we proceed with the refund or exchange.
Under what circumstances can a return be refused?
A return will be refused, in particular, if:
- the item is no longer in its original packaging;
- the item is damaged;
- the conditions provided by our team when the return was requested have not been met.
How does the refund work?
Once we receive the return, our team will check that the item meets the conditions provided when you made your request.
If the return is accepted, we will inform you about the next steps in processing your refund. It will be issued to the account / card used for the purchase.
Custom products
Personalized products, whether made for an individual customer, a club, an association, or a sports team, are manufactured according to the choices approved before production.
In principle, these personalized items cannot be exchanged or returned, except notably in the event of a manufacturing defect or an issue related to the order.
If you encounter a problem with a personalized product, write to us at support@lvf.world indicating your order number and attaching, if necessary, photos of the product concerned. Our team will review the situation with you and offer you the appropriate solution.
A problem with your package?
If you receive a damaged item or notice an issue with your order, contact us directly at support@lvf.world.
Remember to include your order number and attach photos so our team can quickly understand the situation.
A question before submitting your request?
Our team remains available to answer your questions regarding returns, orders, and LVF products.