FAQ - Frequently Asked Questions
Have a question about an order, a product, or delivery? Find answers to the most frequently asked questions here.
FAQ
Orders & Payment
Once your order is confirmed, you will receive a confirmation email at the address used during purchase. Remember to check your spam folder if you cannot find it.
If your order hasn't been prepared yet, contact us as soon as possible at support@lvf.world. We will do our best to intervene before it is shipped, but cannot guarantee it.
We accept the main standard payment methods available on our online store. The options offered may vary depending on your device and country, but they are always displayed directly at checkout.
Payments made on lvf.world are processed through the secure payment solutions offered on our store. LVF does not directly store your banking information.
Products & sizes
A size guide is available directly on the product pages. As fits may vary by style, we recommend consulting the guide for the item you are interested in.
Yes. When a style is available in both men's and women's versions, the cuts are developed separately to suit each person.
The care instructions are specified on the garment's label. Follow them to best preserve the piece over time.
Some products may be restocked, while other collections are available in limited quantities. Availability depends on the item in question.
Delivery
LVF ships worldwide. The available shipping options are displayed at checkout based on your address.
Orders are shipped within 48 business hours after validation. We then prioritize fast delivery solutions; the delivery time depends on the destination and the selected carrier.
Shipping is free on orders of €105 or more, subject to the terms and conditions applicable to the delivery destination.
As soon as your order has been shipped, you will receive tracking information by email from the carrier.
If your package tracking hasn’t been updated or if you’re experiencing a delivery issue, contact us at support@lvf.world with your order number, name, and phone number.
Returns & refunds
Yes, subject to the terms and conditions set out in our returns and refunds policy.
All the steps are detailed on our Returns & Refunds page.
The refund is issued after receipt and validation of the return, subject to the terms specified in our refund policy.
LVF & specific requests
Yes. LVF assists clubs, associations, and sports teams in creating fully customized kits.
Athletes who wish to join the LVF universe can present their journey and their project directly on our dedicated page.
For any other inquiries, find the various ways to contact us on our Contact page.
Didn't find your answer?
Our team is here to help. Have a question about an order, a product, or delivery? Find answers to the most frequently asked questions here.
